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Frequently Asked Questions
PRODUCT & CARE
We work with Leather Working Group-certified full-grain calf leather, OEKO-TEX® linings and nickel-free hardware plated in recycled gold.
Yes. Our hides are tanned using low-impact, chrome-free processes at audited European tanneries.
Wipe with a soft, dry cloth. Apply neutral leather cream every six months. Store in its dust bag and keep away from direct heat or humidity.
The 14-karat-plated finish is sealed with a clear protective coat to resist everyday marks.
ORDERS & PAYMENT
Visa, Mastercard, Amex, PayPal, Apple Pay and Shop Pay.
Yes—Shop Pay offers interest-free instalments on orders over £100.
You’ll receive an email with a live tracking link as soon as your parcel ships.
Contact Client Care within 1 hour of purchase and we’ll do our best. Once packed, we can’t intercept the parcel.
DELIVERY & RETURNS
Visa, Mastercard, Amex, PayPal, Apple Pay and Shop Pay.
UK Express: 1–2 business days
Yes, shipping is free on all orders over £100. Below that, rates appear at checkout.
Try at home for 30 days. If it’s not right, return unused items in original condition for a refund or exchange—free within the UK.
SUSTAINABILITY & TRANSPARENCY
In small-batch workshops across Spain and Portugal that pay living wages and meet EU labour standards.
Yes. Boxes are FSC-certified and 85 % recycled. Dust bags are 100 % organic cotton.
Fewer than 150 units—enough to meet demand, never enough for waste.



